Clear answers to your questions.
About how the service works, installation and use.
What is Salam Sesame?+
Salam Sesame is a service that lets you control barriers, garage doors and compatible automatic entrance gates through a mobile app.
Which access systems can it be used with?+
It can be connected to existing barriers, garage doors, automatic gates and access systems that are technically compatible. Compatibility is checked after you submit a request.
How is installation carried out?+
Upon request, technical compatibility is checked and a suitable device is installed on the existing access system.
How is the price of the service determined?+
The price is determined individually after your request and our discussion, based on the device type, the characteristics of the facility and the agreed service terms.
How long is the subscription?+
Salam Sesame is offered on an annual subscription. Current payment terms are shown in the mobile app.
Can I add my family members?+
Yes. An authorized subscriber can invite their family members to give them access permission.
Can I create access for a guest?+
Yes. A user with the appropriate access rights can create one-time or time-limited guest links.
What can a building manager do?+
Within their complex, a building manager can manage invitations and access rights of residents in line with their authority.
Can I control the gate without internet?+
Sending commands from the mobile app depends on a network connection. Without internet or a device connection, a command may be delayed or may not be executed.
What happens if I stop my subscription renewal?+
When auto-renewal is stopped, access continues until the end of the subscription period already paid for.
How can I manage my account?+
For account management and requests about personal data, you can use the support section.