1. About the service
Salam Sesame is a service and device solution provided by Alkin Group MMC that allows users to send commands from a mobile app to compatible automatic access devices and to manage access rights.
2. Registration and account
The user creates an account with their first name, last name, phone number and e-mail address. Verification with a one-time code sent by e-mail may be required. Completing registration does not in itself create any device or access authorization.
3. Devices and access rights
Salam Sesame may be used for private devices and for devices belonging to residential complexes. Access rights are granted on the basis of authorization for the relevant device and the terms of an active subscription. A single user may have different roles on different devices.
4. Building manager and other users
An authorized building manager of a residential complex may invite residents and manage the relevant access rights. An authorized subscriber may add family members. The access rights of family members and other users are determined in accordance with their separate authorization and subscription terms.
5. Guest access
Where the feature is active, an authorized user may create a one-time or time-limited guest access link. The user is responsible for ensuring that the link is not shared with unauthorized persons.
6. Subscription and payment
Salam Sesame is provided under an annual subscription model. Rates are determined according to the request, the customer category and the agreed commercial terms. Subscription payments are made through the mobile app. Auto-renewal applies only with the separate consent of the user and when the relevant feature is active.
7. Sending commands
The mobile app transmits commands to the access automation through a compatible device. The user acknowledges that the internet connection and power supply of the device, as well as the operation of the access mechanism, may affect the result. Acceptance of a command does not always confirm that the physical gate has actually opened or closed.
8. Rules of use and restrictions
The user must not make unauthorized use of the account of another person, compromise the security system, share links for unlawful purposes or use access devices in a dangerous manner.
9. Account management
The user may submit a request through the appropriate channels to deactivate the account or delete data. Upon deactivation, an active subscription may be retained and the account may be reactivated. Full deletion of personal data is carried out under a separate procedure.
10. Support and requests
Requests concerning the service, installation or payment may be submitted through the help section of the mobile app and the Contact section of the website.
11. Changes to the terms
The current version of these terms is published on the official Salam Sesame website. Where required by law, users may be given appropriate notice of changes.