Account deactivation
A user may contact support to have their account temporarily deactivated. Deactivation does not automatically cancel the account data or an active subscription. The user can restore use of their account by signing in again with the same e-mail.
Stopping notifications
A deactivation request includes stopping notifications. This does not mean that access permissions or the subscription are automatically deleted.
Account deletion
Account deletion is different from deactivation: a deleted account cannot be restored.
From the mobile app
In the Salam Sesame app, open Profile → Delete account and confirm the deletion. The account is deleted immediately.
If you cannot sign in to the app
From the e-mail address you registered with, write to sezam@salam.az with the subject “Account deletion”. We process the request after confirming that you are the account owner.
What is deleted
- First name, last name, phone number and e-mail address;
- Notification (push) data and the last sign-in IP address;
- All device access permissions — access stops immediately;
- Active subscriptions are cancelled (no refund is given for the remaining period);
- Access granted to family members through you is also revoked.
What is retained
Payment and transaction records are kept without personal data for the period required by law. The security log retains only an irreversible encrypted trace of the phone number and e-mail address.
Device owners
If you are the owner of a device, you must transfer ownership to another user before deleting your account.
After deletion, you can register again with the same phone number and e-mail.
How to submit a request
For deactivation and deletion requests, write to sezam@salam.az or use the Contact page of the website. In your request, state your account e-mail address and the type of request.